Office of the Ombudsman

Make a Complaint

1.Sign up

Click on the top left menu of the screen to sign up.

Fill in all required information and then click “sign up”.

Verify your identity through your registered e-mail. The system will send you a notification with a login window to the system.

2.Login to the system

Click the login menu on the top left of the screen.

Fill in your registered username and password.

3.Make a Complaint

Click “Make a Complaint” menu

Fill in three parts of information: complainant information, complaint; and complained agencies/persons. Then, click the button “Submit a Complaint.”

The system will notify you a result of complaint submission on the screen and via your registered e-mail.

Select a file or attach a file (if any)

 

4.Follow-up a Complaint

Click the menu “Follow-up a Complaint.”

You are able to follow-up the progress.

You are able to submit further information or electronic documents by clicking the button “Submit further Information.”

You are able to inform the Office of the Ombudsman in case that you also submitted your complaint to other agencies.